Please let us know if you have any questions, suggestions or feedback, we are happy to help. Our support team will answer your question(s) within 5 working days.

This website is created by BrandLoyalty and made specifically for vivo | Villeroy & Boch Group products in combination with loyalty programmes.

This support form only delivers service & support on vivo | Villeroy & Boch Group products purchased or collected during loyalty programmes executed by BrandLoyalty.

For any other question, not related to a Loyalty programme on vivo | Villeroy & Boch Group, please go to the website of vivo - Villeroy & Boch Group or send an e-mail to

For questions regarding other items than the items shown on this website please go to the service website of Villeroy & Boch.